We're here to help.

How do I reset my password?

On the sign-in page at resonis.app, click Forgot your password?, enter your email, and we'll send you a link to set a new one. This works for coaches and clients.

I've paid. Where's my sign-up link?

It's emailed to the address you paid with, usually within a couple of minutes. Check your spam or junk folder too. Still nothing after ten minutes? Email us and we'll sort it out personally.

How do I invite a client?

On your dashboard, click + Invite a client, enter their name and email, and click Generate invite link. Resonis emails them a personal invitation, and you can also copy the link and send it yourself.

Before you invite someone, we suggest telling them what Resonis is, that you can read their check-ins, and that it isn't therapy or crisis support. The client guide explains this plainly.

My client can't sign in.

First, check they're using the same email address they signed up with, and try Forgot your password? on the sign-in page. Invite links work once only, so if they never finished signing up, send them a fresh invite from your dashboard.

How many clients can I have?

Your subscription includes up to 25 active clients. Paused clients don't count, and invitations that haven't been accepted yet do. You can see where you are under "Your clients" on your dashboard. Working with more? Email michael@getresonis.com and we'll raise your limit.

How do I pause a client?

Use the switch next to their name in your client list, then choose Pause client (keep everything). They'll see a "paused" screen until you switch them back on, and nothing is lost. Deleting a client instead removes everything permanently.

How do I cancel?

Email michael@getresonis.com at any time. You keep access until the end of the period you've paid for, and you won't be charged again.

When your subscription ends, your account and your clients' access are paused, and nothing is deleted straight away. We keep everything for 30 days, so if you subscribe again with the same email address, it's all back as you left it.

How do I get a refund?

Your first month is covered by a 30-day money-back guarantee. Email us within 30 days of your first payment and we'll refund you in full. Your access ends when you're refunded.

A payment failed, or my card has changed.

Stripe will email you a secure link to update your card, and it will try the payment again a few times over the following weeks. Your access carries on while it does.

Is my clients' data private?

Each coach's clients, conversations and notes are kept separate from every other coach's. Data is stored in the EU, encrypted, and never sold or used for marketing. Our Privacy Policy has the full details.