Terms of Service

Last updated: 8 October 2026.

1. Who we are

Resonis is provided by Michael Batey, trading as Resonis / iElevAIte, based in Kinmel Bay, Wales, United Kingdom. You can reach us at michael@getresonis.com.

2. What Resonis is

Resonis is a tool for coaches and their clients. It gives clients a private space to check in and reflect between sessions, and helps coaches understand what's on a client's mind before their next session together. Resonis listens and reflects — it never gives advice, diagnoses, or replaces the coaching relationship itself.

Resonis is not a crisis service, a medical service, or a substitute for professional mental health treatment. If you or someone you're supporting is in crisis, please call your local emergency number or a crisis line rather than relying on Resonis. You can find free, confidential support wherever you are at findahelpline.com.

3. Who can use Resonis

• Coach accounts are created when you subscribe. After you pay, we email you a personal, single-use link to set up your account. Michael may also invite coaches directly.
• Client accounts are created only by invitation from their own coach. Coaches are responsible for making sure their clients understand what Resonis is and consent to using it before inviting them.
• Resonis is intended for use by adults (18+). Coaches should not invite clients under 18 to use Resonis.

4. Your account

• Keep your login details private — you're responsible for activity on your account.
• Invite links are personal and single-use; please don't share them.
• Let us know straight away if you think your account has been accessed without permission.

5. Pricing and payment

• Your first month costs $19.99. After that, Resonis costs $49 per month, billed monthly in US dollars through Stripe, our payment processor. You can pay by card or PayPal. We never see or store your card details. The price is always shown clearly before you pay.
• 30-day money-back guarantee: if Resonis isn't right for you, email michael@getresonis.com within 30 days of your first payment and we'll refund you in full. Your access ends when you're refunded.
• You can cancel at any time by emailing michael@getresonis.com. Your access continues until the end of the billing period you've already paid for, and you won't be charged again after that.
• If a payment fails, Stripe will try again a few times over the following weeks and email you a secure link to update your card. Your access continues while it does. If payment still can't be taken, your subscription ends.
• When your subscription ends, your account and your clients' access are paused. Nothing is deleted straight away: we keep your data for 30 days, and if you subscribe again with the same email address in that time, everything is restored as you left it. After 30 days your data is permanently deleted, as described in our Privacy Policy.
• Client accounts are free — only coaches are billed.
• Your subscription includes up to 25 active clients. Clients you've paused don't count towards this. If you work with more clients, email michael@getresonis.com and we'll agree an arrangement with you.

6. Acceptable use

Please don't:

• use Resonis for anything illegal or harmful
• try to access another coach's or client's account or data
• attempt to reverse-engineer, scrape, or otherwise misuse the underlying AI or platform
• use Resonis as a substitute for emergency or crisis care

We may suspend or close accounts that break these terms.

7. Client data and confidentiality

• Coaches can see everything a client shares through Resonis, along with the briefs generated from it, so they can bring it into sessions.
• A coach's own private notes are never visible to their client.
• It's the coach's responsibility to make sure their client understands this before inviting them. Resonis provides a client manual to help explain it, but the consent conversation itself is between coach and client.

8. Ownership

You own what you write into Resonis. By using it, you give Resonis permission to process what you share (including via our AI provider) solely to provide the service to you and your coach or client.

Resonis — its brand, design, and underlying software — belongs to Michael Batey / iElevAIte.

9. No guarantee of outcomes

Resonis is a support tool. It doesn't guarantee any particular coaching outcome, and using it isn't a substitute for professional judgement, whether yours or your coach's.

10. Limitation of liability

Resonis is provided “as is.” To the extent permitted by law, we're not liable for indirect or consequential loss arising from your use of the service. Nothing in these terms limits liability for anything the law doesn't allow us to limit, such as death or personal injury caused by negligence.

11. Ending your account

• You can close your account at any time by contacting us.
• We may close an account that breaches these terms, or if we're discontinuing the service, giving reasonable notice where possible.
• What happens to your data when your account closes is covered in our Privacy Policy.

12. Changes to these terms

We may update these terms as Resonis develops. If we make a significant change, we'll let you know by email before it takes effect.

13. Governing law

These terms are governed by the law of England and Wales.

14. Contact

Questions about these terms: michael@getresonis.com